Privacy policy
Last updated: October 9, 2024
This Privacy Policy describes how Stellar Studios collects, uses and discloses your personal information when you visit or use our Services or make a purchase from stellar-studios.dk or otherwise communicate with us in connection with the Website. For purposes of this Privacy Policy, “you” and “your” are used to refer to you as a user of the Services, whether you are a customer, website visitor or other person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights and the rights of our users or others.
This personal information we collect
The types of personal information we collect about you depends on how you interact with our website and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
We collect this information directly from you
Information that you submit directly to us through our Services may include:
Contact Information Including your name, address, phone number and email.
Order Information Including your name, billing address, shipping address, payment confirmation, email address and phone number.
Account Information Including your username, password, security questions and other information used for account security purposes.
Customer Support Information Including the information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
This information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
We collect this information from third parties
Finally, we may collect information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as
Companies that support our site and services, such as Shopify.
Our payment processors who collect payment information (e.g. bank account, credit or debit card details, billing address) in order to process your payment to fulfill your orders and provide you with the products or services you have requested to fulfill our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third party websites and links.
How we use your personal information
Provision of products and services. We use your personal information to provide the Services to you in order to perform our contract with you, including to process your payments, fulfill your orders, to send you notices in relation to your account, purchase, return, exchange or other transactions, to create, maintain and otherwise administer your account, to arrange delivery, facilitate any returns and exchanges and other functions and features related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for looking after the credentials for your account. We strongly recommend that you do not share your username, password or other access information with others. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers pursuant to Art. 6 (1) (f) GDPR.
Communicating with you and improving the service. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interests to be responsive to you, to provide effective services to you and to maintain our business relationship with you pursuant to Art. 6 (1) (f) GDPR.
Cookies on our website Like many other websites, we use cookies on our website. If you want specific information about the cookies that we use to operate our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our website and services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the services (in our legitimate interest to administer, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please remember that removing or blocking cookies may have a negative impact on your user experience and may cause some of the services, including certain features and general functionality, to not work properly or no longer be available. In addition, blocking cookies may not completely prevent the mechanisms we use to share information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for purposes related to contract performance, legitimate purposes and other reasons under this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g. IT administration, payment processing, data analysis, customer support, cloud storage, provisioning and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products, or through your use of social media widgets or login integrations with your consent.
With our affiliates or otherwise within our group of companies, within our legitimate interest to run a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:
Category Categories of recipients
Identifiers, such as primary contact information and certain order and account information
Commercial information, such as order information, shopping information and customer support information
Internet or other similar network activity, such as usage data
Geolocation data, such as locations determined by an IP address or other technical measures
Suppliers and third parties that perform services on our behalf (e.g. internet service providers, payment processors, provisioning partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Third party websites and links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of any information found on those websites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to their use by us or any third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as indicated on the Services.
Children's data
The Services are not intended to be used by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined by applicable law) personal information of individuals under the age of 16.
Security and storage of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to hand over sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances and in some cases we may refuse your request as permitted by law.
Right of access: You may have the right to request access to personal information that we hold about you, including details of the ways in which we use and share your information.
Right to erasure: You may have the right to request that we delete personal information we hold about you.
Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
Right to opt out of selling or sharing or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising” as defined by applicable data protection law. Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as a request to opt out of “selling” or “sharing” information for the device and browser you use to visit the website.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing communication preferences: We may send you promotional emails and you can opt-out of receiving these at any time by using the unsubscribe feature displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights where indicated on our website or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a genuine response to the request. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf in order to exercise your rights. Before we accept such a request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or lodge your complaint with your local data protection authority. You can see a list of responsible data protection supervisory authorities in the EEA here. International users
Please note that we may transfer, store and process your personal data outside of the country you live in. Your personal data is also processed by staff and third-party service providers and partners in these countries.
If we take your personal data out of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that has been assessed as providing an adequate level of protection.
Contact us
If you have any questions about our privacy practices or this policy, or if you would like to exercise any of the rights available to you, please call or email us at kontakt@stellar-studios.dk
For the purposes of applicable data protection laws, and unless otherwise expressly stated, we are the data controller of your personal information.